Advisor | Speaker | Author | CLO | Technologist
JD Dillon began his career on the frontline, gaining firsthand experience leading teams in theme parks, movie theaters, and contact centers. These roles shaped his understanding of how people learn, perform, and succeed in fast-paced business environments.
Over the past 25 years, JD has become the leading voice in frontline enablement. He has held roles in operations, marketing, and talent development with global organizations, including Disney, AMC, Kaplan, and Axonify. JD has shaped technology, content, and services used by millions of frontline workers around the world in industries like retail, grocery, food service, hospitality, logistics, financial services, and more.
Speaking
JD delivers keynotes, webinars, education sessions, and workshops - sharing proven practices and real-world stories with global audiences.
Advising
JD helps organizations modernize their people practices to drive performance at scale within the ever-changing workplace.
Positioning
JD partners with technology and service providers to craft differentiated go-to-market narratives that boost revenue growth.
Storytelling
JD crafts original thought leadership content to spark engagement, shift mindsets, and advance workplace practices.
JD is a respected author, content creator, and keynote speaker with a passion for helping people do their best work every day. He advises organizations on frontline performance strategy, ecosystem architecture, go-to-market execution, and AI-enabled solutions.
JD’s first book, The Modern Learning Ecosystem, is a personal, practical, hilarious take on L&D’s role in today’s workplace. His latest book, The Frontline Enablement Playbook - Equip Your Deskless Workforce to Power Organiaztional Performance, is a blueprint for rethinking how organizations engage and empower their deskless workers. It publishes worldwide on May 5, 2026.
JD lives in Orlando, Florida and is an avid Philadelphia Flyers fan. Check out his LinkedIn profile for more information on his professional experience.