AI Coaching Webinar
AI Coaching for Frontline Managers: Practicing Hard Conversations Before They Happen
Thursday, October 1, 2026 @ 11am ET
On the frontline, strong employees get promoted into management, often based on who’s available rather than who’s ready. The hard conversations that new managers must handle start immediately: navigating personal hygiene concerns, addressing repeated attendance issues, and stepping into team conflict. Most new managers get a policy doc and little chance to practice.
Artificial intelligence (AI) coaching gives them a private place to rehearse these moments, get feedback in the flow of a busy shift and walk in prepared. This session covers what that changes for learning and development (L&D) teams building manager readiness at scale.
You’ll hear from three leaders who know this problem firsthand. Christy Fritch runs learning operations at Giant Eagle, building manager readiness across a large retail frontline. JD Dillon is a veteran L&D leader and Disney alum who has spent 25 years building learning and support solutions for deskless teams. James Cross advises the world’s largest companies on talent strategy and leads Tenor, the AI platform for workforce excellence. Together they’ll show how to help managers practice the conversations that matter most.
A candid fireside chat with three frontline enablement leaders on:
- How to build scenarios around the escalations and performance conversations your own frontline runs into, so managers can practice before the real thing
- How to fit that practice into the realities of a shift, including limited time, device access and scarce private space
- How to roll out AI coaching in a way that builds frontline confidence without adding workload or eroding trust
This webinar is sponsored by Tenor.