Connect & Protect Experience

The Connect & Protect Experience is an event for marketing, HR, retail baking, training, security, ERM, operations and technology and compliance professionals that will uncover new ideas, trends and developments in banking.

Deskless by Design: How to Build Learning into Every Shift (Training)
March 26, 2026 @ 12:45pm

Frontline roles in financial services leave little room for traditional training, yet employees are expected to manage complex products, shifting regulations, and heightened customer expectations every shift. This session examines why legacy training methods fall short and how leading organizations embed learning, reinforcement, and performance support directly into the flow of work. We’ll explore practical ways to deliver short, relevant learning moments without disrupting operations. We’ll highlight how AI-enabled assistance and insight-driven coaching personalize support in real time. You’ll walk away with actionable ideas to boost capability, reduce risk, and improve performance across every shift.