Learning That Sticks Fall Series

Every Shift Counts: Strategies to Make Sure Nonprofit Deskless Workers Can Learn and Serve
Tuesday, November 17 @ 1pm ET

Your mission depends on the people delivering services, supporting communities, and solving problems every day. Yet many employees and volunteers work in fast paced, deskless environments where training alone isn’t enough to prepare them for the realities of the job.

Join JD Dillon, author of The Frontline Enablement Playbook, to explore a proven framework for building capability, confidence, and readiness across your deskless workforce. Learn how understanding the work, the environment, and the people doing the job leads to practical solutions that fit naturally into the flow of work. You’ll leave with actionable strategies to better support your frontline teams, strengthen everyday performance, and create greater impact for the people and communities you serve.

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This session is part of the annual Learning That Sticks Fall Series hosted by the Nonprofit Learning Center.  My book includes a contributed section, “Helping the Helpers: How to Design for Nonprofit Frontline Workers,” written by series moderator, Nancy Bacon.