Training Industry Conference

The Training Industry Conference & Expo (TICE) is a leading event for corporate learning leaders. The conference brings together a community of experienced L&D professionals who share practical strategies, solve real learning challenges, and build meaningful peer connections that last long after the event ends. Designed as an interactive, collaborative experience, TICE is ideal for current and aspiring learning leaders who want to strengthen their skills, align learning with business priorities, and overcome organizational barriers.

Deskless by Design: How to Architect Your Frontline Enablement Strategy
Date/Time TBD

Eighty percent of the global workforce is on the frontline. They’re retail associates, delivery drivers, manufacturing workers, grocery clerks, and restaurant servers who power our businesses and serve our customers every day. Unfortunately, they’re often left to figure things out on their own. Traditional training falls short in the deskless workplace. It’s not for lack of effort or care. Frontline work is just different. Every shift is fast paced, and time is limited. The lack of right-fit support often leads to poor performance, disengagement, and high turnover. To truly support our essential workers, we must evolve our practices to fit the realities of how the job gets done.

Let’s rethink how we approach frontline enablement. We’ll examine the realities of frontline work, including the everyday challenges employees face and how they feel about their roles. From there, we’ll outline the essential elements of a modern enablement strategy—onboarding, training, compliance, communication, performance support, and coaching—all adapted to the unique demands of deskless work. We’ll highlight how microlearning can fit into the flow of every shift without disrupting operations. Along the way, we’ll share stories from organizations that have reimagined their strategies to drive engagement and readiness. We’ll wrap up with practical guidance on gaining buy-in from operational leaders to put these ideas into action.